TSGC's Privacy Policy

  1. GENERAL INFORMATION
    1. The Sol Group Corporation, with offices at 800 Brickell Ave., Suite 601, Miami, FL 33131, hereinafter, “TSGC” or “us”, “our”, “we”), operates the www.sol-group.com website (hereinafter, the “Website”).
    2. By reading this Privacy Policy, the user (“User”) is informed about the way TSGC collects, uses, processes, and protects the User’s personal data and information (“Personal Data”) provided by using the Website as well as by connecting and browsing the Website.
    3. The User should carefully read this Privacy Policy and freely and willingly determine whether he/she wishes to provide his/her personal data, to TSGC.
  2. WHY WILL TSGC PROCESS THE USER’S PERSONAL DATA AND FOR HOW LONG?
    1. Depending on the User’s request, the Personal Data collected may be processed by TSGC to provide the services, identify and communicate with you, respond to your requests/inquiries, and improve our Websites.
    2. The User’s data may be kept so long as TSGC has a legitimate basis for doing so.
  3. WHICH KIND OF PERSONAL DATA WILL TSGC PROCESS?
    1. TSGC may process the following information:
      • Identifying details: name, surname(s);
      • Contact details: Postal and e-mail address, phone number;
      • Data from website cookies (as described in section 4 below).
    2. The “Contact Us” form on the Website may require providing certain types of Personal Data. Required information will be indicated as such. If required information is provided incorrectly or not provided at all, we may not be able to complete your request.
  4. COOKIES POLICY
    1. TSGC may utilize cookies or log files to ensure the functionality of the Website. Cookies are files sent by the website and stored on the User’s browser by a web server in order to maintain the browsing session by storing the user’s IP address (of their computer) and other navigation data. These files are exclusively associated with a unique user ID and the device they navigate the website with.
    2. This table shows the cookies used on the Website, the information obtained by them, and their purpose:
      Cookies Information obtained Use
      Functional User session, registration details, bookings. Registration and management of user sessions, personalised browsing, load balancing.
    3. To revoke consent to the use of cookies, Users may disable cookies in their browser settings. The links below provide more information about what cookies are installed and how to allow, block, or remove the installation of cookies on your device depending on which browser is being used.
    4. Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, the Website is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, visit www.allaboutdnt.com.
  • WHAT IS THE LEGITIMATE BASIS FOR PROCESSING PERSONAL DATA?
    1. TSGC has a legitimate basis for processing Personal Data if the User consents to the processing of their Personal Data or if such processing is necessary:
      1. For performing a contract with the data subject;
      2. To fulfill a legal obligation of TSGC;
      3. To protect the vital interests of the data subject or another natural person;
      4. For a task carried out in the public interest; and/or
      5. For some other legitimate interest of TSGC.
    2. To the extent TSGC’s processing of Personal Data is based on the User’s consent, the User may contact TSGC through the channels specified in this Privacy Policy to revoke that consent. However, if the User withdraws his/her consent to any of the processing activities, this will not affect the lawfulness of the processing activities carried out previously.
  • TO WHICH RECIPIENTS WILL THE USER’S DATA BE DISCLOSED? 
    1. Data collected through the website may be disclosed to:
      1. TSGC subsidiaries or group companies, solely for internal administrative purposes and/or for the purposes indicated above;
      2. Entities operating the hotels managed by TSGC or franchises, solely for internal administrative purposes, for the management of selection processes, or for the management of the complaints channel;
      3. Public Administrations, as required by law; and/or
      4. TSGC’s service providers (example.g., IT hosting providers) when necessary. Under no circumstances will the service providers process the data for additional purposes that have not been previously legitimized.
    2. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the information, including Personal Data, to the United States and process it there. Your continued use of the Website represents your agreement to that transfer.
    3. We may disclose your Personal Data where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Website.
  • COMMUNICATIONS
    1. We may use your Personal Data to email you with promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by sending a letter to The Sol Group Corporation at 800 Brickell Ave., Suite 601, Miami, FL 33131.
  • GDPR RIGHTS
    1. The European Union’s General Data Protection Regulation (“GDPR”) may require that the following rights be made available to some Users:
      1. Revoke his/her consent;
      2. Access his/her personal data;
      3. Rectify any inaccurate or incomplete data;
      4. Request the removal of his/her personal data when, among other reasons, they are no longer necessary for the purposes for which they were collected;
      5. Limit TSGC’s data processing when any of the conditions listed in the data protection regulations are met;
      6. Secure human intervention, express his/her point of view or challenge the automated decisions made by TSGC; and/or
      7. Request the portability of his/her data.
    2. To exercise any of these rights, the User may send a letter to The Sol Group Corporation, to the address: 800 Brickell Ave., Suite 1000, Miami, FL 33131, with the applicable reference, enclosing a photocopy of his/her national identity document or passport, in force, at any time and free of charge.
  • SECURITY MEASURES 
    1. TSGC employs technical and organizational measures required to ensure Personal Data are secure and to prevent them from being altered, lost, or processed or accessed illegally, depending on the state of the technology, the nature of the stored data, and the risks to which they are exposed. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, so we are unable to guarantee the absolute security of the Personal Data we have collected from you.
  • CHANGES TO THIS PRIVACY POLICY 
    1. This Privacy Policy is effective as of the “Last updated” date below and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and will indicate changes by modifying the “Last updated” date. Your continued use of the Website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
    2. If you have any questions about this Privacy Policy, please contact us to 800 Brickell Ave., Suite 601, Miami, FL 33131.

Last updated: May 20th, 2020.